About the new OnPatient portal experience
The redesigned OnPatient portal experience is currently in beta and available to select early-access users. This knowledge article may be updated as the portal experience evolves.
Choose how OnPatient notifies you about messages, appointments, lab results, and form reminders. Turn on push, email, or SMS notifications for each category so you only get the alerts that matter most to you.
Choose your notification preferences
Email notifications are turned on by default for every category. Appointments only offer a push notification option — your provider's office manages appointment reminders sent by email or text.
| Category | Available Notification Types |
|---|---|
| Messages | Push, email, SMS |
| Appointments | Push only |
| Lab Results | Push, email, SMS |
| Form Reminders | Push, email, SMS |
- Select Settings > Notification.
- Do one of the following:
- To turn a notification type on or off for every category at once, select or clear the All Push, All Email, or All SMS checkbox.
- To change notifications for one category, select or clear the Push, Email, or SMS checkbox next to that category.
- Select Save.