About the new OnPatient portal experience
The redesigned OnPatient portal experience is currently in beta and available to select early-access users. This knowledge article may be updated as the portal experience evolves.
You can message your provider in the OnPatient portal. Contact your provider's office if messaging is unavailable.
Send a message to your provider
- Do one of the following:
- Select the Send New Message card on the Dashboard.
- Select Messages on the menu to open your inbox and then select New Message.
- Select Care Team on the menu to open the Care Team page and select Message in the provider's card.
- Select the provider. If you only have one provider, that provider appears by default.
- Enter the subject and the message content.
- (Optional) Select the paperclip icon
to attach files. Allowed file types are PNG, JPG/JPEG, GIF, PDF, CSV, TXT, and RTF. - Select
to send the message.
to attach files. Allowed file types are PNG, JPG/JPEG, GIF, PDF, CSV, TXT, and RTF.
to send the message.The message appears in your inbox.
