The Usage tab in Account Settings shows the number of faxes, text messages, video visits, and telephone reminders you sent during the usage period.
You can also view SMS usage (in SMS segments) in the Reminder Report (Reports > Reminder Report). A SMS segment is made up of 160 characters. Messages that exceed 160 characters are delivered in multiple segments. Each segment counts toward your total SMS usage for your billing cycle. Special characters can result in an increased character count.
- Select Account > Account Settings.
- Select the Usage tab.
It is the user's responsibility to monitor usage. To discuss overages or usage questions, create a support case.
Clients who don't receive invoices see Previous Month and This Month in the Selected Period dropdown. The service period in NetSuite invoices correlates with the selected period.