Only the primary provider of the account plan can view the usage report in Account Settings.
The usage report shows the number of faxes, text messages, video visits, and telephone reminders you sent during the usage period.
The fax page count includes both inbound and outbound faxes.
SMS usage
You can also view SMS usage (in SMS segments) in the Reminder Report (Reports > Reminder Report).
- A SMS segment is limited to 160 characters.
- Messages that exceed 160 characters are delivered in multiple segments.
- Each segment counts toward your total SMS usage for your billing cycle.
- Special characters may increase the total character count.
View your usage report
It is your responsibility to monitor usage. To discuss overages or usage questions, create a support case.
- Select Account > Account Settings.
- Select the Usage tab.
Clients who don't receive invoices will see Previous Month and This Month as options in the Selected Period dropdown. The service period shown on EverHealth Self-Service Portal invoices matches the period you selected.