About the new OnPatient portal experience
The redesigned OnPatient portal experience is currently in beta and available to select early-access users. This knowledge article may be updated as the portal experience evolves.
Request a password reset | Reset your password
If you forget your OnPatient password, you can request a password reset email from the login page and create a new password.
Request a password reset
- Go to my.onpatient.com.
- Select Forgot Password.
- Enter the email address associated with your OnPatient account.
- Select Reset Password.
A confirmation message appears letting you know a reset link was sent.
This message appears even if the email address doesn't match an OnPatient account. If you don't receive the email within a few minutes, verify you entered the correct address and check your spam folder.
Reset your password
- Open the email from OnPatient and select Reset Password.
- Enter a password and reenter the same password to confirm.
- Select Reset Password.
A confirmation message lets you know your password was reset.
- Select Back to Log In to return to the OnPatient login page and sign in with your new password.
- Log in to your account with your new password.
