For added security, OnPatient accounts are automatically locked out for 30 minutes after repeated failed login attempts. Patients may reset their password at any time during this lockout. Accounts automatically unlock after 30 minutes.
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On the OnPatient login page, select I forgot my password.
- Enter the email address associated with your OnPatient account, and select Recover Password.
Make sure that you enter the email address that you used when you created your OnPatient account. If you do not enter the appropriate email address, the password reset instructions will not be sent successfully.
You receive an email with instructions regarding how to reset your password.
- When you receive the email with the instructions for resetting your password, select the password reset link provided in the email.
- Enter, and reenter for verification, your new password, and then select Change Password.
You can now log in to OnPatient with your updated login credentials.