Popular Articles

  1. How to delete a charge on an appointment from the Live Claims Feed

    Deleting a charge from a patient's appointment is a breeze in the Live Claims Feed. The steps below will show you how fast and easy it is. Navigate to Billing > Live Claims Feed Pull up the patient's account via their name, chart id, or...
  2. Practice Group Dropdown

    Use the practice group dropdown to view the collective information for all providers in the practice.
  3. Claim Status: What Do They Mean?

    DrChrono uses statuses on appointments/claims to know, at a glance, where your claims are in the RCM process. You will see these statuses in your Live Claims Feed. Navigate to Billing > Live Claims Feed . "Claim St" will be ...
  4. How to Select the State of Accident for Auto Accident Claims

    Auto Accident carriers require the state of the accident to appear in box 10B of the HCFA-1500 claim form. You can enter it into the patient's demographics and it will appear in the correct place on the claim. Here is how: Navigate to Pati...
  5. Video: Aligning your HCFA 1500 form

    The HCFA 1500 text form should be used if you have the pre-formatted red HCFA paper loaded into your printer. If you are printing on plain, white, 8.5" x 11" paper, you want to use the HCFA 1500 non-text option. It w...
  6. Moving money from an appointment to a patient's unallocated

    If there is an overpayment on a patient's account, you can hold the payment in a central location for a future visit. We call it "unallocated". You can also think of it as an account you would have at a bank. The money sits there until you do ...
  7. Prior Authorization Alerts

    For practices that work with prior authorizations, the DrChrono system has a feature that alerts you when five or fewer visits are left. It also includes a counter that alerts you to the number of future visits scheduled.    This alert will ...
  8. What should I do if the ICD-10 code I use is flagged as 'Removed'?

    ICD-10 codes are routinely updated, revised, and sometimes, discontinued by the American Medical Association (AMA). If one is discontinued, it will be based on the service date. For example, if you are using ICD-10 N18.3 for a patient...
  9. Upcoming Availity Rejections

    Potential Availity Rejected Claims Our EverHealth clearinghouse, eProvider Solutions (ePS) has received an important communication from Availity regarding updates to their claim processing procedures. Beginning Saturday, March 16, ...
  10. Setting a Workflow Form

    How to set a workflow form.