If the Stripe M2 reader is not working as expected, here are some things that could be causing the issue. Ensure your DrChrono App on the iPad or iPhone is up to date. Ensure the iPad or iPhone's iOS Software is up to date. Reboot the iPad/...
One of the readers that can be used to process patient payments is the Stripe M2 Reader. M2 Reader Out of the Box Ensure that the M2 device is fully charged. Ensure that the iPad/iPhone with which it will be paired is also charged. En...
If the service(s) provided are emergent in nature, it can be marked in box 24C on the HCFA 1500 form. The delay reason can also be noted in the shaded portion of box 24C. Navigate to Billing > Live Claims Feed Identify the patient's a...
Many practices choose to keep separate Merchant IDs for different providers or offices. An additional Merchant ID can be added directly to your DrChrono account. Navigate to Account > Provider Settings > Patient Payments tab Scroll down...
The details tab of the Appointment Analysis report will list additional information that makes up the parameters set for the report. Hovering in the top right corner of the report will expose an option to maximize the screen, sort by specifi...
The appointment analysis report will allow you to glean information regarding your appointments. You can sort them by Date Range, Provider, Office, Appointment Status Group, and Displayed by (Totals or Averages) After the report parameters a...
The Details tab under the Collections Analysis Report will allow you to drill down into the details of your accounts receivable. It can group the information by month, year, provider, office, and claim type. Information displayed includ...
The Collections Analysis Report displays practice collections by date or date range, provider, office, or claim type. Once you select the report parameters, a graph will generate that will show Gross and Net figures. The graph can be ex...
The Drill In tab will show detailed information including the Claim ID, Chart ID, Patient Full name, Date of Service, Rejection Date, Billing Code, Rejection Reason, Insurance Name, and Billed Amount. The report can be sorted or exported u...