New Articles

  1. Date of Current Illness vs Initial Treatment date; what is the difference?

    Many different scenarios would require a specific date (other than the date of service) to be listed on the claim form. Two of the most common are the Date of Current Illness, Injury, or Pregnancy and the Initial Treatment date. Below w...
  2. Scheduling Recurring Appointments

    Scheduling recurring appointments in DrChrono is easy and only involves a few extra steps in the appointment scheduling process. 1. Open an appointment window. 2. Enter the patient's name. Optional: Select an Appointment Profile ...
  3. Push Notifications on iPad

    You can turn on push notifications for your iPhone so that you can be notified when certain activities happen. 1. Tap More and select Account Settings . 2. Select Push Notifications. 3. Select the notifications ...
  4. Push Notifications for iPhone

    You can turn on push notifications for your phone so that you can be notified when certain activities happen. 1. Tap More and select Account Settings. 3. Select Push Notifications . Choose the notifica...
  5. Adding Gender Identity and Sexual Orientation to the Check-In App

    You can add easily gender identity and sexual orientation to the onboarding process in the check-in app. 1. Select the menu icon ( ). 2. Select Field Settings . 3. Turn on the switch(es) you would l...
  6. How does a patient activate their OnPatient account?

    The provider's office sends an invitation to the email address provided by the patient. The invitation will expire 7 days after being sent. 1. Click on the Sign Up Now button to begin. 2. Enter the following informa...
  7. A patient has left our practice. How do they disconnect their OnPatient account?

    In the event a patient needs to discontinue using their OnPatient account, there are two ways the account can be disconnected: by the practice or by the patient. Practice Initiated Disconnect 1. To disconnect a patient, navigate t...
  8. How do I delete/remove a provider from my account?

    In order to remove a provider from your account, you will need to work with your account manager to complete this process. Please reach out to your account manager or submit a support ticket to remove the provider. If you do not rememb...
  9. VIDEO: Billing Pick List Overview

    Watch this video to learn about the billing pick list in your DrChrono account. ...
  10. VIDEO: Patient Balance/Ledger Report

    Learn how the Patient Balance/Ledger report can assist your office in the video below. ...