Popular Articles

  1. Adding and Setting Up Consent Forms

    Consent forms can be uploaded to your DrChrono account for easy association to appointments or for staff accessibility and storage. Our consent form interface is designed to be easily integrated into your practice and can streamline obtaining your p...
  2. Aging AR Analysis Updates: Overview

    DrChrono has made significant improvements to the Aging AR Analysis Report. It will give you better clarity into the monies owed to your practice by insurance payers and patients. To access the report, navigate to Billing > Aging AR Anal...
  3. How do I add a provider to my account?

    To begin the process of adding a provider, initiate contact by submitting a support ticket . Note : Provider accounts are created differently from staff accounts. Therefore, please do not create a staff account or a trial...
  4. How can I add a referring doctor to my contacts?

    Adding contacts to your account is important for outbound and incoming referrals because you can only send outbound referrals to those providers listed in your contacts. We recommend that you add your most common referral contacts to your list earl...
  5. How Switching Clearinghouses Impacts Practice Collections

    Switching clearinghouses is a straightforward process and usually requires redoing enrollment paperwork.
  6. How do I run a report?

    DrChrono offers you several predefined reports and an easy way to create customized reports. Each predefined report has values already chosen for you. If you would like to add or remove a value you can create that report in the Advanced Report sec...
  7. Supported File Types

    DrChrono supports different file types across the platform. Below are examples of where different file types can be utilized in the software. Outgoing Faxes: .jpg, .png, .pdf documents Freedraw: pdf, jpg, jpeg, png, tiff, bmp, tif OnPa...
  8. How to handle API Errors

    In this article, we will discuss the various API errors that you may encounter. The goal here is to provide awareness of our error types and provide a few ways you can handle them.   4XX Level Errors 400 - Bad Request 401 - Unauthorized ...
  9. Correcting a payment in the Patient Payments system

    If you encounter a payment that has been posted incorrectly, there is a way to correct it without deleting the entire payment. Although it is possible to completely delete a payment, the best practice is to correct the payment instead so tha...
  10. My printed HCFA form is not aligned.

    In DrChrono you may fill out HCFA-1500 forms by printing your claim information directly onto the blank HCFA form utilizing the HCFA-1500 (text) option. The option in DrChrono is only configured to work with the most recent HCFA-1500 versio...