Popular Articles

  1. What does PRNT mean when it is part of the payer id?

    Payer ID PRNT Insurance payers use what is called a payer ID to route claims to the correct insurance company, or payer. Some insurances have the same payer ID among all clearinghouses, while others may differ. You can find the payer ...
  2. Two-Factor Authentication (2FA)

    Now Available! We encourage all users to enable two-factor authentication (2FA) to protect your account further. Setting up 2FA is entirely your choice, but we highly recommend it for its added security. Enabling 2FA for Your Acc...
  3. How do I schedule an appointment? (EHR Web)

    You can easily schedule an appointment for new or existing patients from the calendar. In just a few short steps you will be able to make an appointment and add specific information to the patient file straight from your DrChrono calendar. ...
  4. Sending Direct Messages

    Direct messaging is an easy way to securely send patient information/documentation electronically. Direct messages can only be exchanged with other direct services. Therefore, both the sender and recipient need to have direct messaging set up to u...
  5. Support Electronic Referral Loops by Sending Health Information

    The denominator is determined by the total number of referrals you have sent with e-fax and direct messaging. The numerator is the number of referrals sent via Direct Messaging . Description For at least one transition of care or refer...
  6. FAQ- Submitting a Prior Authorization using the CoverMyMeds integration (Web)

    What is the member ID when completing the PA questionnaire? The member ID is the patient’s insurance number. Can multiple documents be attached to a PA request? No, only one document can be attached per NCPDP standard. ...
  7. Deleting a payment in the Patient Payments system

    If there is an error in a payment posted, best practice is to counter-post a correction that will keep a record of the error and subsequent correction instead of deleting the payment, which will remove all records of it. ( How to enter a correction ...
  8. Patient Balance Ledger

    The patient balance ledger will display all outstanding balances, per patient, categorized by whether they are pending from insurance or are due from the patient themselves.    To navigate to the ledger, hover over the Billing header an...
  9. Form Builder Overview Updated

    Before building your form, we recommend reviewing Best Practices for Building Custom Forms designed to help you make the most of the clinical notes feature. DrChrono's Form Builder allows you to create and customize your clinical templates...
  10. What is a DrChrono API application?

    DrChrono Restful APIs allow your practice to connect to other services and leverage your data. In this article, we will go over creating an API application and more. Creating an API Application Sign in to your DrChrono account and navigate...