New Articles

  1. Customizing the OnPatient Onboarding/Check-In Interface

    Learn more about customizing the OnPatient onboarding/Check-In interface.
  2. OnPatient Onboarding/Check-In Overview

    Learn more about OnPatient onboarding/check-in overview.
  3. Adding a Referral and Managing Referral Source Permissions

    Getting Started with a New Referral If you get a referral from another provider, you can add that patient to your account and include the referral information in their chart. To add a new patient, go to Patients and select Patient ...
  4. What is MIPS?

    Getting started with MIPS ( 6 steps) The Merit-Based Incentive Payment System (MIPS) is a program that will score your performance in 4 different areas: Quality (30%) Promoting Interoperability (25%) Improvement Activities (15%...
  5. What are Diagnosis Pointers?

    Diagnostic coding (ICD-10) translates written descriptions of diseases, illnesses, and injuries into codes from a particular classification. In medical classification, diagnosis codes are used as part of the clinical coding process alongside int...
  6. What do the CO, OA, PI & PR Mean on the Payment Posting?

    When health insurers process medical claims, they will use what is called ANSI ( American National Standards Institute ) group codes, along with a reason code, to help explain how they adjudicated/processed the claim. The four gro...
  7. Getting to Know the Billing Menu

    Billing Menu Navigate to Billing Tap on each blue title on each item below for additional information. Billing Summary : An overview of your financials comparing the current month to the previous, quarter-to-date to t...
  8. Is There a Dictionary to Search for CPT, HCPCS, and ICD-10 codes?

    All of the billing codes (CPT/HCPCS/ICD-10) and custom codes are searchable in DrChrono.  You can easily search these codes by following the steps outlined below: Hover over Billing and select Code Search. The Code Search screen will allow...
  9. How to Post a Retraction Payment from the Insurance Company?

    Sometimes a payer will retract a payment from an appointment that was previously paid. An example would be when the patient was not eligible on the date of service. They could have paid the claim with the information that the pat...
  10. Getting Started with Billing through DrChrono

    Getting Started With Billing The DrChrono platform revolves around patient appointments. It works this way since that is how you interact with patients and bill for the care provided. First, fill out the schedule appointment prompt cr...