Updated Articles

  1. Unlock Your DrChrono Account Updated

    Reset your password or contact Customer Support to unlock a locked DrChrono account and set a new password.
  2. Underpaid Items Report: Running the report

    To run the Underpaid Items Report: Navigate to Billing > Underpaid Items If not expanded, press the down arrow on the right (in the gray area).  This should open up your available options. Date Type - Date of Service or Posted Date Date ...
  3. Underpaid Items Report: Overview

    The Underpaid Items Report will help you identify claims the insurance payer did not process at the expected, contracted-allowable amount. For this feature to work appropriately, the contractually allowed amount for each CPT/HCPCS must be entered i...
  4. Redesigned Message Center Preview New

    Read, reply, and manage patient messages in the redesigned Message Center.
  5. Payment and Membership Plans in OnPatient New

    Payments toward a Payment or Membership Plan can be viewed and made in OnPatient. Log in to the OnPatient Portal. Select Billing from the menu on the left. Payment Plans Select Payment Plans . Any active payment plan will...
  6. Saving a payment type in OnPatient New

    To save a payment method in OnPatient: Navigate to the OnPatient Portal Enter the Billing section by either selecting it from the menu on the left or from the Recent Bill tile.   Select Payment Methods and then Add New . Enter the...
  7. Viewing payment history New

    To view previous payments made: Sign in to the OnPatient Portal. Select Billing from the left-side menu. Select Payment History. The Status filter on the right will allow the selection of submitted or successful payments.   In addition, ...
  8. Paying an invoice via OnPatient New

    OnPatient provides patients with an easy way to pay their patient statements.   When signed in to the OnPatient portal, select either the Billing tab from the left menu or the Make Payment  option on the Recent Bill tile on the homepage. M...
  9. Billing Statements: Current and Previous New

    OnPatient provides patients with an easy way to receive and view their patient statements.   When signed in to the OnPatient portal, select either the Billing tab from the left menu or the Recent Bill tile on the homepage if there is a current st...
  10. Set Up an Identity Provider for SSO

    First, you will need to set up your practice group and email with an Identity Provider. We support many different Identity Providers. Below are links to each vendor's own general documentation for creating a custom SAML app. These are vendor backg...