The DrChrono Client Support team includes a Customer Success team that works alongside our Account Management team to address your needs and support stronger adoption of the DrChrono platform.
Yes, if you need to archive a submitted EDI/ERA request, you can do so within your enrollment portal. Navigate to Billing > Enrollment > Manage Submitted tab Locate the entry you need to archive - the box is on the right of the screen ...
When a claim is placed in a submission status (Bill Insurance, Bill Secondary Insurance, Auto Accident Claim, Worker's Compensation, Durable Medical Equipment), a check will be made before submission to ensure that an EDI submission request ha...
To assist with submitting your enrollment requests through eProvider Solutions (ePS), we have added a column to list the associated Tax ID/TIN. This will help identify which request is which if your office bills with multiple Tax ID numbers. ...
You can receive a rejection "Service line COB "when you submit a claim to secondary insurance when the primary insurance payment details posted are not correct or incomplete. In the screenshot here, the billed amount is ...
For workers' claims in New York that result in the permanent impairment of a patient, the C4.3 form, or Doctor's Report of MMI/Permanent Impairment form, is required. This form is built into your DrChrono account and is easily accessible ...