Updated Articles

  1. DrChrono System Requirements Updated

    Check the browsers, operating systems, and iOS devices that DrChrono EHR supports before you log in.
  2. Update Your Web Browser to the Latest Version Updated

    Learn how to update your web browser to the latest version.
  3. Custom Session Timeout Updated

    Learn how to change your session timeout from 30 to 15 minutes.
  4. Telehealth Troubleshooting FAQ

    My patient didn't receive their video visit email. Can I send the link again? Why does the screen go blank during a video visit? What can I do about audio or video issues during a video visit? Why is my patie...
  5. S710 Card Reader: Troubleshooting

    Use this article if you have trouble connecting an S710 card reader or collecting a payment with one.   Device setup issues   Invalid activation code   The code you entered  doesn't  match the code on the device ...
  6. S710 Card Reader: Collect a Payment

    Once you connect an S710 card reader to your practice, you can use it to collect card-present payments from any payment screen in DrChrono. The payment posts to the patient's account automatically when  it's  complete.   ...
  7. S710 Card Reader: Manage Your Devices

    Once you connect an S710 card reader to your practice, you can rename it, update the merchant accounts  it's  connected to, or remove it if  it's  no longer in use.   View your devices   Select  ...
  8. S710 Card Reader: Quick Start Setup Guide

    Use this guide to connect a new S710 card reader to  DrChrono  Payments. Once it's connected, your practice can start accepting tap, chip, and swipe payments.   Requirements:  DrChrono  Payments must be turned on, with a Stripe...
  9. S710 Stripe Card Reader Overview

    The S710  card reader  lets your practice accept in-person card payments—tap, chip, or swipe—directly through DrChrono Payments. When a patient pays  via  the device, the payment posts automatically to their account, so front desk staff doe...
  10. Document Tag Management

    Learn more about document tag management.